Shipment Policy

PRISMA offers free shipping of items from a certain minimum amount. This minimum amount is currently € 75, -. This free shipping is available to customers worldwide.

The buyer is responsible for the correct delivery address when making a purchase. If the shipment goes wrong due to a fault made by the buyer, PRISMA is not responsible for (partial) loss of the order. If we need additional details to send the package, we will approach the buyer for this. This can lead to a delay of the shipment.

PRISMA will make every effort to deliver the order within the expected delivery period to the delivery address. If there is a delay in shipping, the buyer will be informed as soon as possible after placing the order. In that case the buyer has the right to terminate the contract without any costs. PRISMA carries the risk of loss or damage of the shipment until the package has been delivered, unless otherwise agreed.

When the buyer receives a product that he has not ordered, he should inform PRISMA of this as soon as possible (within 24 hours of receipt of the order) by e-mail. The buyer will arrange for the return of the product after consultation and will be reimbursed for the costs.

The buyer can send the product back 14 days after delivery without a special reason. He will be refunded the purchase amount. The return costs are not reimbursed.

 

If the buyer receives a damaged or incomplete product, he should contact the PRISMA customer service as soon as possible. This can be done via klanten@prisma.watch or in response to the information that the customer has already received from us. We will then decide how the matter will be dealt with. In most cases you will receive a new product immediately, but you may also need to return the watch first. If the customer returns the product without first contacting, he can not reclaim the costs incurred at PRISMA.

If the order has been lost during transport or if the buyer claims not to have received the order (even if this appears from the tracking information), an investigation procedure will start at the carrier PostNL. In order to keep customer satisfaction high, PRISMA will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase price will be refunded. Both the customer and PRISMA must fully cooperate with the carrier.

If a shipment has not yet been delivered to the buyer’s delivery address within 14 days of the shipping date, he is required to contact PRISMA via e-mail within 14 days (ie no later than 28 days after the date of dispatch).

 

How long will it take to receive my order?

Netherlands – 1 or 2 business days
European Union – 5 to 8 business days
Countries outside the EU – 14 business days

The above expected shipping time depends on country and location. PRISMA will send the order the same day, if you order before 4:00 PM. An order for a remote area also often takes longer than, for example, New York. This expected delivery time is indicated in working days. You can track the package with the tracking tracking information, which also indicates the current shipping time of the carrier.

 

Where can I find the status of my order?

Once the order is shipped, you will receive an e-mail with a link to www.internationalparceltracking.com and your unique tracking number.

 

What are the shipping costs?

PRISMA offers free shipping worldwide for an order amount higher than 75 euros. Below an amount of 10 euros is charged for sending products worldwide.

 

Which countries can be sent to?

PRISMA sends its products to all countries. Products can not be picked up at the office or at a distribution center. For this we would like to refer you to the relevant jeweler in your area.